Only Cellar Privacy Policy

We respect the privacy rights of our visitors and recognise the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us. We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites. You will be deemed to have accepted the Privacy Policy as amended if you place any Orders with Only Cellar.

I. Personal information

We collect personal information about you when you register or place an Order, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else’s website, ask for information or assistance, attend an event that we run or sponsor, enter competitions or special promotions, participate in research panels or fill in surveys. By registering or using our services, you consent to the use of your personal data in line with this policy. We may also receive information about you from our Group and from third parties, with whom we have a business relationship.

The information we collect and hold about you may include your name, email address, mobile phone numbers, shipping and billing address, payment details, IP address, search criteria, Order history, shopping preferences, browser type, the times when you access the site and for how long, cell IDs, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes, and to improve the services we provide to you.

II. Deletion of personal information

Any user may request to have all or some of their personal information permanently deleted from our systems at any time. The user can make such a request by contacting us by email at support@onlycellar.com and the deletion request will be processed as soon as practicable.

III. Cookies

We collect information about your use of our online services of wine and spirits and other products using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

IV. Use of your personal information

If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact a member of our Customer Support team, we will record your personal details. Your information will be used to provide the products, services or information you have asked for and to provide you with a personalised fine wine buying experience. We keep the information you provide and may use it for several purposes, including:

  • Accounting, billing, reporting and audit;
  • Credit checking or screening; 
  • Authentication and identity checks;
  • Credit, debit or other payment card verification and screening;
  • Debt collection; 
  • Safety, security, health, training, administrative and legal purposes; 
  • Data matching, statistical and market analysis, and marketing information; 
  • Advertising and marketing for us
  • Developing, testing and maintaining systems; 
  • Studies, research and development;
  • Customer surveys;
  • Customer care and to help us in any future dealings with you,
  • Where required by law or in connection with legal proceedings or disputes; and 
  • Any other uses set out in the terms and conditions for use of our services.

Saved payment card details will be saved under our payment partner and not with any other third parties. It will only be used to process your order using our payment partner's systems.

We may also use your personal information to send you marketing updates when available.

V. Social media

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram and Facebook, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

VI. Customer surveys and studies

Occasionally, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.

VII. Sharing personal information

Occasionally, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organisation asking for it. We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.

When we use your information as described in this policy, this may involve sending your information outside Singapore. When we do this, we will make reasonable efforts to ensure that appropriate steps are taken to protect your personal information.

VIII. Marketing opt-in and opt-out provisions

We offer you the chance to receive news and fine wine / spirits updates which, depending on your preferences, we will send to you via email. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, events of interest, and one-off marketing promotions. You can opt-out of these updates anytime if you wish.

Marketing communications you subscribe to will only be sent by our Group.

IX. Access to your personal information

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the menu on the home page, your personal information will be made available for review and change in the "Account" section. Only you or, upon your request, our Customer Support team, may access your personal data from our online services using your email and password. You can edit payment details and address information.

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us.

X. Links to other websites

Our online services may contain hyperlinks to websites that are owned and operated by other organisations. These websites have their own privacy and cookie policies, and we recommend you to read them. They control how your personal information is used when you give it to these other organisations or they collect it with cookies. We are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organisations.