Help Centre


Who is Only Cellar?
How do I know that Only Cellar is trustworthy?
Who manages the storage units my items are stored in?
How does Only Cellar source their wines?
Why should I invest in wine?


How to create an account?
What if I forgot my password?
How to edit my address list?
How to edit my address list?

About buying

What is the process like for buying?
Who are the sellers?
Why are there multiple offers with different pricing?
Why are some items marked as “available now” and some are not?
What does it mean when an item is “in bond” or “out of bond”?
What is a market price?
What is an offer?
What is an asking price?
Why should I keep my items in their current location?
Why should I keep my items in a storage unit?
Why should I ship my items to my address?
Can I transfer my assets from a storage unit to my address?
Can I store wines I bought outside of Only Cellar in Only Cellar's storage facilities?
Where can I track all the items that are stored in storage units?
Why can't I see all the items I purchased in my Portfolio page?
What are my delivery options?
What is the estimated time of delivery?
What payment methods are available in Only Cellar?


How are the fees for shipping and last-mile delivery calculated?
What is a duty fee?
What are taxes?
When is it mandatory to pay a duty fee?
When is it mandatory to pay taxes?
Should I pay my duty fee upfront?
What is a monthly storage fee?
Will I have insurance coverage for shipping and storage?

My orders

When can I receive my order?
Can I transfer my items to my address after I choose to store it elsewhere?
Why is my order delayed?
My order never arrived. What should I do?
My order arrived but was damaged. What should I do?
My order arrived but wrong items were sent. What should I do?
Why is my order cancelled?

About Selling

How to become a seller on Only Cellar?
What items can I sell?
Why can't I sell certain items that are listed in my Portfolio?
How do I sell an item on Only Cellar?
What is a service fee?
How much is my expected earnings per sale?
Can I change my selling price after I listed an offer?
Can I cancel a listed offer?
How can I receive my earnings after I sell my item?
How do I send money from my wallet to my bank account?
What bank options are accepted in Only Cellar?
Can I save multiple bank accounts to withdraw?
Can the wallet be used for transactions in Only Cellar?
What happens if a buyer complains about their order for my items?
How does an item's duty status affect me when I sell it?
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Got questions?

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About Only Cellar

Welcome to Only Cellar, your premier wine marketplace and wine investment platform based in Singapore. We take pride in sourcing the finest wines with guaranteed provenance from renowned producers across the globe, ensuring that you receive the pinnacle of quality and authenticity.

Why shop for wine at OnlyCellar? Our extensive selection features exquisite wines from New Zealand, France, Italy, Spain, and beyond. Whether you're a connoisseur or a casual enthusiast, you'll find a wide range of options to suit your taste preferences and occasions. From the bold reds of Bordeaux and the elegance of Burgundy to the vibrant whites of Chardonnay and the aromatic allure of Riesling, our collection spans the world of wine.

Why invest at OnlyCellar? We understand the value of exceptional wines not only for consumption but also as potential investments. Our portfolio includes prestigious names like Dom Pérignon, Penfolds, and Leeuwin Estate. With an array of choices from Napa Valley to Tuscany hills to Champagne, you have the opportunity to explore the potential of wines from various regions, including Spanish and German classics.

Discover the world of wine with Only Cellar's curated offerings, from Cabernet Sauvignon to Merlot, from Shiraz to Sauvignon Blanc. Whether you're seeking sparkling wine for celebration, white wine for food pairing, or red wine for relaxation, we have your desires covered. Experience the allure of spectacular wines like the Moët & Chandon as we bring the global wine culture to your doorstep in Singapore.

Indulge in the art of wine appreciation and investment at OnlyCellar. Your journey through the finest vintages, including names like Louis Roederer, Opus One, Château Lafite Rothschild, and Chateau Margaux, awaits. Discover the splendor of Piedmont and the elegance of Ornellaia. From Taittinger to Ruinart, from Screaming Eagle to Beaujolais, we invite you to experience the world's finest wines right here in Singapore.

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